| Customer Service |
|
Loyalty Innovations recruits the very best customer service personnel, redemption
staff and travel counselors who are highly motivated and enjoy working in
customer service environments.
|
|
We provide them with the tools to perform their jobs well, beginning with
the basics of continuing education and quality control that guarantee consistent,
informed delivery of all our services.
|
|
Continuing Education. Loyalty Innovations maintains both an in-house
continuing education department and a nationally-recognized
travel careers school. Travel Careers Institute, a
wholly-owned subsidiary of Travel and Transport, has been recognized by Frommer's
as "one of the most prestigious travel career schools in
the nation." TCI is an important staffing resource for new
and expanding programs.
|
|
Customer service and redemption staff personnel participate in specialized
education modules not only at the beginning of their career but on an
ongoing basis. Education modules are customized for each client and
include all program requirements necessary to provide quality,
informed customer care at all times.
|
|
Quality Control. In addition to our educational initiatives,
Loyalty Innovations utilizes a quality control process called Continuous
Quality Improvement Plan for Customer Service Excellence.
Data-driven methodology for monitoring, evaluating and refining
systems and procedures leads to the delivery of a high level of
accountable service that consistently exceeds our client's expectations.
|
|
CQIP utilizes quality indicators and performance measurements that
guarantee consistent and professional service delivery and ongoing
improvement throughout all processes and at all levels.
|
 |
